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Maximize Your ExpertusONE Investment

You’ve successfully implemented your next-gen LMS. So now’s the time to take its performance and adoption to the next level with ExpertusONE Premier Support.

How It Works

ExpertusONE Premier Support goes beyond our standard support package with direct, personal access to an LMS Specialist.

Are you releasing a new content version? Now you can leverage their expertise to set it up and roll it out in the most efficient and effective manner. Want to know how to communicate new programs to users? Create a new training plan? Update an old one? Just give us a call and we’ll put you on the right path to success.

Key Features & Benefits

Minimize Risk

Get a dedicated, go-to advocate to proactively plan and expertly escalate your platform’s functionality:

LMS Specialist addresses your ExpertusONE questions, provides tailored how-to guides and plans/oversees case escalations

Specialist is available via phone or email, Monday through Friday, from 7am to 4pm PT

Premier Support is offered in specified, hourly blocks each month

Drive User Adoption

Make sure you’re using your ExpertusONE LMS as successfully as possible:

Help admins set up and optimize new training program features, including: vILT, mobile learning, gamification and Salesforce.com integration

Assist in creating a custom reporting package that mines the right data for reliable, actionable insights

Apply Expertus best practices to strategically launch new training plans, programs and work cycles

Aid in loading/testing of new content to ensure it will work correctly (i.e. avoid costly post-rollout issues)

Increase Business Productivity

Get more from your LMS investment with premium resources that smooth systems set up and maximize use:

Access shared ExpertusONE site for testing and setup validation

Send three administrators each year to scheduled ExpertusONE Virtual Admin Training; immediate access to new training videos

Get advance insight of ExpertusONE’s roadmap and provide input

Ensure Fast Problem Resolution

Get support when you need it with expert answers for your “how-to” questions, plus expedited technical and functional support:

Hold Solution Meetings as needed to review open tickets, enhancement requests and support items

Top priority for Professional Services projects and scheduled training sessions requests

Coordination/attendance at quarterly Account Reviews with your DSA and LMS Specialist

Ready to find out more?

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