Legal Notices

EU – US Privacy Policy Shield

Overview

Expertus Inc. respects your privacy and comply with the EU – US Privacy Shield Principles as set forth by the U.S. Department of Commerce regarding the collection, storage, use, transfer and other processing of Consumer Personal Data transferred between the European Economic Area (“EEA”) or Switzerland and the United States.

Expertus does not receive data directly from consumers. This policy sets forth the manner in which such data is used and secured by Expertus.

EU-U.S. Privacy Shield Framework

Expertus Inc. complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Expertus Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

In compliance with the EU-US Privacy Shield Principles, Expertus Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Expertus Inc. at:

Privacy Compliance
Expertus Inc
3945 Freedom Circle Ste 1050
Santa Clara, CA 95054
+1(408)703-2512

Expertus Inc. has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

US-Swiss Safe Harbor Framework

Expertus Inc. complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. Expertus Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/

In compliance with the US-Swiss Safe Harbor Principles, Expertus Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Expertus Inc. at:

Privacy Compliance
Expertus Inc
3945 Freedom Circle Ste 1050
Santa Clara, CA 95054
+1(408)703-2512

Expertus Inc. has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Privacy Pledge

Expertus respects your privacy. We want you to feel secure when visiting your website-and we’re committed to protecting the information you share with us as you interact with this site, or communicate with us through other channels.

Therefore, we’ll never collect, use, share or sell data that personally identifies you, without express permission from you in advance. In fact, the only way we capture sensitive information from you is through voluntary digital forms- and we don’t make this information available to any outside parties.

Periodically, we may collect activity data from our web servers for internal reporting and analysis. This information does not identify individual visitors.

It helps us track site traffic patterns and improve the site’s relevance, utility and performance. It’s strictly for internal use.

Should our privacy practices change, we will notify you by updating this statement. If you have questions,
Concerns or suggestions about our privacy policies, please contact us at info@expertus.com

Adherence to Privacy Shield Principles

At a minimum, however, Expertus, Inc. handles all Data in accordance with our EU – US Privacy Shield, which is based upon the privacy principles identified in the Policy Shield Privacy Framework.

This Notice addresses data subjects residing in the EEA (“EEA Persons”) whose data we may receive from one of our customers, suppliers or other business partners in the EEA e.g., referral partners, integration partners, etc. When Expertus, Inc. receives any Data for processing pursuant to instructions of clients or their partners, we are acting as an agent for our client and do not provide notice to individuals regarding the collection and use of their personal data. Our clients remain responsible for providing notice, if and to the extent they believe such notice is necessary under applicable EU law.

Business Purposes for the Collection and Use of Personal Data

Expertus does not receive data directly from consumers. Generally, Expertus’ clients are processors or merchants selling goods and services. Expertus may receive consumer data indirectly via its clients.

Use of the data received

Expertus may take stored data available to government officials in response to a subpoena or other comparable lawful and compulsory request. Except as described herein, Expertus does not make the data received available to any other third parties.

Principles of the U.S. – E.U. Privacy Policy Shield Framework

These principles regarding data privacy included in the Directive are addressed below:

Disclosure Information

Expertus does not sell, share, or disclose any information provided to us.

Notice

Expertus encourages its clients to provide their customers with notice of Expertus’ role in processing the transaction data.

Onward Transfers

Expertus does not make any onward transfers of the data it receives to any third party companies. The data can only be transferred back to the entity from which it was received.

In cases of onward transfer to third parties of data EU individuals received pursuant to the EU-US Privacy Shield, Expertus is potentially liable.

NOTE: We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Security

Expertus takes all necessary precautions to protect the Data from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Expertus applies the highest data level security. We have physical and system security. We use firewalls and data encryption and apply strict procedures to protect the data we receive from unauthorized access or misuse. Only keys employees have access to data.

Integrity

Expertus takes reasonable steps to ensure that the Consumer Personal Data the company processes are (i) relevant for the purposes for which they are to be used, (ii) reliable for their intended use, and (iii) accurate, complete and current.

Access

Individuals may contact us either directly or through one of our clients, and after appropriate verification of their identity, can reasonably direct the correction or removal of data relating to them in our databases.

Customers have the “right to access” their data and may contact us directly for the same, see below our contact information:

Expertus Inc
3945 Freedom Circle Ste 1050
Santa Clara, CA 95054
+1(408)703-2512

Choice

Expertus provides the individuals opt-in or opt-out choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

Enforcement

Expertus conducts an annual self-assessment to ensure compliance with this privacy policy and its data security obligations. If we change this privacy policy, we will post the changes on the Privacy Policy page so that you will always know what information we collect and how we use it. We encourage you to check our website frequently for updates.

Expertus is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)

Amendments

This privacy policy may be amended from time to time consistent with the requirements of the EU – US Privacy Shield. Expertus will post any revised policy on this website.

Enforcement and Oversight

Expertus has established procedures for periodically verifying implementation of and compliance with the Privacy Policy Shield principles. Expertus conducts an annual self-assessment of its Consumer Personal Data practices to verify that the attestations and assertions the company makes about its privacy practices are true and that the company’s privacy practices have been implemented as represented.

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By visiting this site, you agree to comply with all applicable copyright laws and to prevent any unauthorized use of its content. If you do not agree to the terms of use, please do not use this site or the content therein.

Expertus does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information. You may use content offered for downloading, such as white papers and case studies, for personal use only and subject to any rules accompanying that content. You may not use the content in a manner that exceeds the rights granted for your use. You may not reproduce, reprint, copy, store, publicly display, broadcast, transmit, modify, translate, port, publish, sublicense, assign, transfer, sell, loan or otherwise distribute content created for Expertus.com or Expertus Inc. without our prior written consent.

As a service to visitors, our site makes available relevant information from third parties− including analyst reports, news articles and links to websites not controlled by Expertus. If you use these resources, recognize that Expertus makes no warranty or representation regarding, and does not endorse, any linked websites or the information they provide.

Note that the term “partner” appears throughout this website. Expertus uses this term for convenience and simplicity to indicate business relationships involving common interests and activities. It does not indicate a precise legal relationship.

Expertus, the Expertus logo, ExpertusONE, the ExpertusONE logo, ExpertusONE Mobile, ExpertusONE Commerce, ExpertusONE Insights, ExpertusONE Meetings and ExpertusONE Gamification, ExpertusONE API, ExpertusONE Content and ExpertusONE for Salesforce.com are trademarks or registered trademarks of Expertus Inc. Other company and product names may be trademarks of their respective owners, and are hereby recognized.