Public Storage Taps Expertus to Help Property Managers Cultivate Customer Relationships

New eLearning Program Transforms Product Knowledge into Consultative Selling Opportunities

Mountain View, CA – October 21, 2009 – Expertus, a global provider of services that optimize the business impact of learning, today announced that it has been retained by Public Storage (NYSE: PSA) to build and deliver a product knowledge eLearning program to the company’s approximately 4,000 property management employees. The program empowers front-line facilities managers to act as consultative storage experts – by preparing them to assess customer needs and offer complete solutions that extend customer relationship with Public Storage, over time. The program is expected to be rolled-out nationwide within the next 12 weeks.

“When selecting a partner to move our customer-centered eLearning strategy forward, Expertus clearly stood out as a potential partner. They combine strategic business insight, eLearning development skill and the creative content vision necessary to rapidly design and deliver comprehensive, compelling courseware from a mix of resources,” said Oscar Herrin, vice president of learning and development for Public Storage. “Expertus immediately recognized the importance of an integrated training program that builds on existing content – embodying our customer-centered culture, and enabling our local experts to become savvy problem solvers.”

Public Storage, a member of the S&P 500 and The Forbes Global 2000, is a fully integrated, self-administered and self-managed real estate investment trust that primarily acquires, develops, owns and operates self-storage facilities. On June 30, 2009, the Company had interests in 2,010 self-storage facilities in 38 states, with approximately 127 million net rentable square feet in the United States and 185 storage facilities located in seven Western European nations, with approximately ten million net rentable square feet. Additional information about Public Storage is available at www.publicstorage.com.

“Expertus and Public Storage are both committed to operational efficiency – building compelling programs that meet learners on their terms – and swiftly improving their knowledge and skills to advance the organization as a whole,” said Mohana Radhakrishnan, VP of Client Services for Expertus. “This program is designed to heighten confidence among facilities managers and equip them with the tools to serve as consultants who have a direct impact on Public Storage’s bottom line.”

For more information about Expertus, visit www.expertus.com or call Mohana Radhakrishnan mohanark@expertus.com.

About Expertus

Expertus is the leading global provider of services that optimize the business impact of learning. For more than a decade, the firm’s 500+ learning management professionals have defined and implemented plans, processes and technologies that transform training organizations – creating measurable business value for the world’s most successful corporations. Clients include ADP, Cisco, ConocoPhillips, EMC, Honeywell and Lockheed Martin. Every day at these and other companies, more than a million employees, customers and business partners are educated as a result of Expertus’ innovative business strategies, outsourcing services and technology-rich solutions.

Based in Silicon Valley, Expertus serves its clients from offices in the US, UK and India. For more information, visit www.expertus.com, or call toll-free 1-877-827-8160.

2018-07-13T12:43:07+00:00