Mountain View, CA – September 25, 2008 – Expertus, a global provider of services that optimize the business impact of learning, today announced that it has been honored with the Silver Award for Excellence in Customer Service at the Learning In Practice Awards sponsored by Chief Learning Officer magazine (CLO).
The prestigious awards were presented today as part of the Chief Learning Officer Symposium, still in session at the Hotel del Coronado in Coronado, California. Over 200 entrants were reviewed by a panel of judges, who selected the winners based on their proven ability to design and implement innovative and effective learning solutions.
Expertus won for its work with a global networking company’s IT Learning Group, which faced numerous challenges such as frequent cancellations and no-shows, inconsistent data entry, high training costs, and slow response times. The company outsourced its training administration and scheduling, relying on a centralized group of Expertus Learning Specialists.
Expertus helped the organization successfully combine all classes into one global catalog, while designing special tools to effectively track and manage all scheduling activities, bookings and/or cancellations. Expertus also provided live support to both instructors and learners for the large number of virtual classes, ensuring successful delivery of these courses. Expertus’ independent analysis of class cancellation patterns also provided the critical data necessary to shift and/or cancel some classes.
The new outsourced approach resulted in an impressive report:
- Significant cost savings of nearly $250,000 a year;
- Overall streamlined operations, which led to a reduction in errors, and a centralized base for all training processes and administration;
- A drop in class cancellation rates from 30 percent to less than 15 percent;
- Doubling of class enrollment, coupled with a decline in the number of hours that learners spend in training – an important barometer of learning efficiencies and employee productivity;
- Overall improved satisfaction scores from class attendees
“Our commitment to customer service is evident every day and illustrated by our 100% customer retention rate,” said Mohana Radhakrishnan, VP of Client Services at Expertus. “Recognition by CLO Magazine and the judges’ panel of our peers is extremely rewarding. It underscores why we work so hard to understand the needs of our customers and implement solutions that will improve the way they do business.”
For more information on Expertus’ comprehensive learning management services, log on to https://www.expertus.com or call Mohana Radhakrishnan email@example.com.
Expertus is the leading global provider of services that optimize the business impact of learning. For more than a decade, the firm’s 500+ learning management professionals have defined and implemented plans, processes and technologies that transform training organizations – creating measurable value for the world’s most successful corporations. Customers include ADP, Cisco, ConocoPhillips, EMC, Honeywell and Lockheed Martin. Every day at these and other companies, more than a million employees, customers and business partners are educated as a result of Expertus’ innovative business strategies, outsourcing services and technology-rich solutions.
Based in Silicon Valley, Expertus serves its customers from offices in the US, UK and India. For more information, visit www.expertus.com, or call toll-free 1-877-827-8160.