Electronics powerhouse upgrades legacy Docent system to next-gen ExpertusONE LMS 2017-06-06T23:17:03+00:00

Case Summary

Electronics powerhouse upgrades legacy Docent system to next-gen ExpertusONE LMS

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Challenge

With over 300,000 employees across 140 countries, this global electronics powerhouse leveraged as much functionality as it could from its old Docent learning system. Problems with the legacy LMS included: low learner participation, disparate applications, “hard to find” content, inability to serve multiple learning audiences and frequent breakdowns.

Top Priorities:

Grow learner adoption

Make learning easier to find/buy

Extend learning’s reach and availability

Key Issues:

Poor platform performance/reliability

Multiple, disconnected learning applications

Frustrating user interface

Solution

All of these challenges were addressed with their ExpertusONE deployment, gaining:

Outstanding learner usability since ExpertusONE employs an easy to use, customer-facing (versus admin-oriented) design

Extended learning reach, expanding training from one internal audience to multiple internal and external user groups − all pulling from one centralized platform

Sophisticated eCommerce, which increased training adoption and revenue from their extended enterprise

Exceptional reliability because of ExpertusONE’s cloud-based architecture and industry-respected services support team

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