Cloud software provider uses cloud-based ExpertusONE to optimize external learning 2017-06-06T23:17:06+00:00

Case Summary

Cloud software provider uses cloud-based ExpertusONE to optimize external learning

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Challenge

Already with its own cloud software suite, this global customer services organization wanted to add a cloud-based LMS to train their external users. Key challenges included the need to: seamlessly integrate the LMS with the company’s other IT systems; create one, integrated ecosystem for customer access, reporting and payment; and grow the platform on-demand, linking quickly to new internal and external systems.

Top Priorities:

Easy integration with enterprise programs

Simplified customer access/use

Advanced eCommerce and reporting tools

Key Issues:

Too costly/time-consuming to link learning and IT systems

No centralized, virtual training forum for external audiences

Limited eCommerce system; no reporting functionality

Solution

ExpertusONE’s renowned API library, along with its award-winning, configurable interface, made the LMS an easy choice:

Extensive, best-in-class REST API library provides seamless integrations with current and future internal/external systems

Global eCommerce program offers one convenient access point for customers to find, buy and track their training; also future-proofs new payment methods via commerce APIs

Innovative, two-way Salesforce.com integration automates user account creation and management

Advanced learning reporting system enables custom and scheduled reports, further simplifying learning activity

Ready to find out more?

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