Outsourcing with Insight
When you trust a vendor to manage business processes
on your behalf, you should expect much more than reduced
costs. Productivity and profitability should also improve.
Fact is, the better your outsourcing vendor understands
the business logic behind a process, the greater your
chance of moving beyond basic cost savings.
At Expertus, enterprise Learning is our lifeblood.
Our domain knowledge is unsurpassed. And with our extensive
global resources, we can tailor an outsourcing solution
that delivers precisely what you need, when you need
it:
- Learning Out-tasking
- Selective Outsourcing
- Comprehensive Outsourcing
So, whether you want to define, plan, implement or
continuously manage training functions, we’re
ready and able to deliver. Clients prefer our approach
because we fully address key factors that determine
BPO success. For example, we:
- Benchmark existing services
- Anticipate potential technology changes
- Offer flexible contracts
Learn more about our Learning BPO services:
- Administration
- Learning Advisory Services
- Catalog Management
- Registration & Roster Management
- Support Case Management
- Resource Scheduling & Management
- Assessments, Surveys & Evaluations
- Reporting & Analysis
- Promotion & Marketing
- Operations
- Facilities Management
- Scheduling & Logistics
- Vendor Management
- Materials Management
Administration
Research shows that training groups are often so burdened
with administrative tasks that they’re unable
to operate effectively as strategic partners with their
assigned business units. We can help you shed this administrative
burden—dramatically reducing your administrative
costs, increasing your service quality, and freeing
your staff to focus on business-critical responsibilities.
Supported by our fully integrated Global Development
Centers and state-of-the-art technology, we add value
in multiple ways:
- Learning Advisory Services:
Rely on us to resolve key business issues and spearhead
crucial technology-based administrative projects that
dovetail with your Learning goals.
- Catalog Management:
We’ll prepare personalized listings of your
course descriptions and schedules, so participants
can easily research and select courses.
- Registration & Roster
Management: Whether you accept registration
online or through call centers, we provide on-demand
assistance to reschedule overfilled classes, move
students from waitlist to confirmed status (or vice
versa), prioritize the waitlist, and grant completion
credits.
- Support Case Management:
Our articulate and highly-professional staff tracks
and monitors support requests—researching, re-assigning,
escalating or resolving cases as needed, and communicating
with learners on your company’s behalf.
- Resource Scheduling
& Management: Your instructors, materials
and equipment are always in good hands, as we automate
and oversee logistical details across your course
schedule.
- Assessments, Surveys
& Evaluations: You can trust us to monitor
the effectiveness of your Learning curriculum with
cost-effective, best-of-breed services that capture
participant feedback.
- Reporting & Analysis:
We’ll help you accurately track key registration
and participation trends with timely custom reports
you can easily share.
- Promotion & Marketing:
To increase enrollment and reduce class cancellations,
we’ll prepare and distribute marketing literature
throughout the registration phase.
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Operations
If you need a hand—or an entire team—to
tackle your Learning operations tasks, we’re able
to step in quickly and get the job done, with friendly,
well-trained staff:
- Facilities Management:
To be sure your facilities are always available when
needed, look to our professional coordinators. They’re
proficient at managing on-site corporate universities,
creating dedicated off-site Learning centers, supervising
off-site multi-client classrooms, and coordinating
ad-hoc classroom requests.
- Scheduling & Logistics
Management: If you use an LMS tool to publish
and manage public (open enrollment) or private (dedicated)
classes, our technical specialists will ensure that
the appropriate instructors, equipment, resources
and facilities are entered, updated and monitored.
- Vendor Management:
Whatever resources you need to deliver or support
virtual or live classroom sessions, we have the skill
and industry connections to source, negotiate and
complete contracts with reliable vendors.
- Materials Management:
If you require printing and/or fulfillment of course-related
materials, we’ll swiftly plan and expedite the
process on your behalf.
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View Other Services:
Let’s talk about
how Expertus can help you achieve your Learning goals…
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