Profile:

A prominent business software company

Situation:

This client faced tremendous complexity when expanding beyond employee training to serve customers, channel partners, and the IT community at-large. The organization’s global training curriculum is diverse, encompassing product education and certification courses. Channels also are diverse, including traditional classroom sessions, web-based training and blended Learning solutions. Further, because audiences have diverse goals and needs, adaptability is essential—requiring features such as multi-lingual support. Prior to our engagement, the company invested in a leading enterprise LMS and integrated eCommerce engine to drive registration and delivery operations.

Solution:

Leveraging capabilities within the existing LMS, we created a secure, centralized, reliable system to manage training for all internal and external Learning constituents. This included an online interface inspired by the corporate web design. The portal reinforces core branding and business values, while elevating the visibility and importance of education.

Results:

We streamlined course information management and improved Learning access for more than 2500 employees in 20 countries – as well as thousands of customers and partners throughout North America. In addition, we integrated Learning progress reporting with the company’s accounting and management dashboards, so executives can view, analyze and act on key performance indicators in real time.

As a result, online orders have grown to represent 20% of all Learning orders processed. What’s more, management has been able to monitor these advancements.

In the next phase, we plan to extend the client’s Learning capabilities to all customers and partners across Europe, the Middle East, Africa, and the Asia Pacific region.

Profile:

A large networking technology company

Situation:

Costs to maintain this client’s enterprise LMS had skyrocketed. The internal IT team had expanded to 20 developers and analysts, along with more than 100 training coordinators. The company sought a more efficient way to continuously support its Learning applications – hoping to better serve its 40,000 internal Learners and 200,000+ partner employees with 15,000 course offerings a year.

Our client now has a dedicated Learning partner who has introduced numerous advantages:

• Scalable resources
• A single point of accountability
• Appropriate process controls
• Significant cost savings

FACT: When managing applications, we consistently respond to service requests almost 50% faster than clients expect.