Latest Expertus Poll Finds Global Organizations Struggle to Train Customers and Channel Partners
Over Half of Training Professionals Polled Say Their LMS Falls Short in Supporting External Learners
Mountain View, CA - August 30, 2010 - Expertus (www.expertus.com), a global provider of software and services that optimize the business impact of learning, today announced the results of a recent poll conducted among learning leaders. The poll, which was featured in the August issue of the Expertus "Smart Tips for Learning Executives" newsletter, asked one question:
Is your Learning Management System limited in its ability to support external learners such as customers or channel partners?
The results show that 55 percent of learning professionals said yes; 45 percent said no. Answers were submitted by 42 learning leaders, primarily from large, global organizations.
"These polls are a fantastic way to begin dialogue about larger issues - and training the extended enterprise is incredibly important," said Ramesh Ramani, founder and CEO of Expertus. "How to train channel partners continues to be a hot topic - because organizations see major benefits if they do it the right way."
Expertus recently rolled out ExpertusONETM (www.expertusone.com), a revolutionary new social learning platform that brings together formal, informal and collaborative learning for all audiences across the enterprise - employees, customers and channel partners.
A well-trained channel partner sales force has numerous potential benefits, including increased training revenue, product sales, and up-selling and cross-selling; reduced support costs, channel salesperson turnover, and cost of sales; improved time-to-market, win ratios, and customer loyalty; and shortened sales cycles.
To weigh-in on future polls, subscribe to Expertus' email newsletter "Smart Tips for Learning Executives" on any page at www.expertus.com. To view results from a wide variety of full surveys conducted by Expertus, please visit http://www.expertus.com/insights/Survey-Results.
Expertus is the leading global provider of software and services that optimize the business impact of learning. For more than a decade, the firm's 500+ learning management professionals have defined and implemented plans, processes and technologies that transform training organizations - creating measurable value for the world's most successful corporations. Clients include ADP, Cisco, ConocoPhillips, EMC, Honeywell and Lockheed Martin. Every day at these and other companies, more than a million employees, customers and business partners are educated as a result of Expertus' innovative business strategies, outsourcing services and technology-rich solutions.
Based in Silicon Valley, Expertus serves its clients from offices in the US, UK and India. For more information, visit www.expertus.com, or call toll-free 1-877-827-8160.
Gordon L. Johnson