EXPERTUS CASE SUMMARY

Bringing Customers Closer by Improving Access to Learning

“Expertus really helped make our LMS more relevant to our business, rather than simply implementing technology out of a box. Now we have record client retention scores."

^{_{- VP Training & Performance Systems, leading business services company}}

CHALLENGE

One of the world's largest business services companies recently sought a better way to educate and empower its customers through its LMS.

TOP PRIORITIES:

• Streamline course enrollment, scheduling, delivery and assessments
• Help customers choose between virtual and classroom training
• Provide a standardized view of learning offerings, companywide

KEY ISSUE:

Consolidation was hampered by different registration systems at different officed, and compounded by a decentralized reporting structure.

SOLUTION

First, we clarified learning business processes and requirements in a comprehensive strategic learning blueprint. Then we implemented appropriate LMS customizations - highlighted by a customer-centered portal interface.

IMPACT

The LMS-based customer learning portal immediately generated multiple benefits:

• More efficient training delivery
• Accelerated time-to-learning
• Improved LMS usability
• Faster customer adoption rates
• Increased customer retention and satisfaction

> SEE DETAILS: Download the full ADP Customer Training Case Study by IDC

> LEARN MORE: Read about our Learning Technology Optimization services