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FAQ > About Learning BPO Benefits

Q: What are the benefits of learning BPO Services?

A: With business process outsourcing (BPO), corporations rely on third-party vendors for specialized services that otherwise would be provided internally. When BPO is applied to management of the learning function, it’s called learning process outsourcing or training outsourcing.

business process outsourcing

Q: What can I expect from learning BPO services, in particular?

A: Training outsourcing makes it faster, easier and less costly to train employees, customers and channel partners. Business process outsourcing solutions give you greater flexibility and control over learning programs. Moreover, learning BPO solution providers free your internal resources, so you can focus on core business priorities.

Q: Is business process outsourcing the same as offshore business process outsourcing or “rightshoring"?

A: Offshore business process outsourcing (offshoring) is only one technique used by BPO service companies. With offshore business process outsourcing, human resources that are located outside your home country take responsibility for specific learning-related services. Rightshoring is a variation on this concept, where the solution combines offshore business process outsourcing with onshore BPO to achieve the “right” mix of resources.

Q: What kinds of training outsourcing does Expertus offer?

A: We’re a full-service business process outsourcing company. We customize solutions to your learning management needs, using best practices in business process outsourcing and best-of-breed technologies. Our strengths are in custom learning development and administration, and technical services that integrate, optimize and support learning management systems. All of our learning BPO solutions are based on “rightshoring” methods.

Q: How should I select a business process outsourcing company?

A: For best results, choose a business process outsourcing company that partners with clients. Also, do they have complete “rightshoring” resources to implement learning BPO solutions? Most importantly, how effective are the results of their training outsourcing solutions?

Q: How do I get started?

A: Expertus offers a free business process outsourcing consultation to determine how you can make the most of training outsourcing services.

 

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