Impact Points

The Facts Tell Our Story

At our core, we're about helping clients create business value through learning. The following statistics illustrate that we mean what we say:

TOPLINE IMPACT

  • Every day, more than 1 million corporate learners, worldwide, benefit from strategies, services and solutions we provide.
  • Our clients are learning management pioneers. For example, we serve 4 of the top 10 winners in Training Magazine's 2008 "Top 125" List.
  • Over 80% of our business is driven by referrals from clients and peers who respect our capabilities, commitment and collaborative spirit.
  • We're recognized as the undisputed price-to-value leader in learning outsourcing services.
  • Nearly 100% of our projects finish on time and on budget - surpassing industry averages by a wide margin.
  • Our services make the grade. Client satisfaction surveys consistently rank our services and solutions above 95%.
  • Our employees are top-notch. Only 1 in 15 candidates is asked to join our team.
  • Our relationships run deep. Among clients who've hired us for ongoing needs, 100% remain with us today.

LEARNING SYSTEMS IMPACT

  • Welcome to the no-fail zone. We've completed 100% of our learning systems implementations successfully.
  • We've solved hundreds of large-scale learning challenges focused on systems architecture and application integration.
  • We're always at the leading edge. For example, we were the first to implement the Saba 5.3 LMS in a corporate environment - even before Saba itself.
  • Companies relying on us to implement learning technology slash development cycles by 50% or more.
  • Our custom-designed learning portals have significantly boosted productivity at multiple global companies.
  • No system is too complex. One client required 30 releases in 3 years - involving 15 content vendors, 10 downstream application integrations, 8 learning applications and 5 LMS consolidations. We made it happen.
  • We're fast-track veterans. Recently, we completed a major learning systems rollout across 17 regions, numerous product lines and mulitple learning channels - all in a year.
  • We focus on what counts. When a client was deluged by enhancement requests, we quickly identified key priorities - resolving 75% of related pain points.

LEARNING APPLICATION MANAGEMENT IMPACT

  • Our application management services are first-rate. In fact, we typically exceed SLA commitments by a comfortable margin.
  • Clients typically save at least 40% in direct and indirect costs by relying on us for application management.
  • When managing applications, we consistently respond to service requests almost 50% faster than clients expect.
  • By analyzing application service request patterns, we've helped clients resolve core issues and reduce service call volumes by over 80%.

LEARNING OPERATIONS IMPACT

  • Historically, our learning outsourcing clients reduce costs 60% or more - even as service levels improve.
  • Our learning operations specialists manage 100,000+ corporate training courses each year.
  • Our clients' training organizations regularly outperform their competition in efficiency, effectiveness and compliance.
  • Our "new math" for training processes: With our guidance, a client's scheduling and logistics methods are now TWICE as efficient at HALF the cost.
  • Consistently, our catalog management specialists complete core tasks over 60% faster than required by SLA standards.
  • Clients often prefer comprehensive vendor management. And we deliver - from cost/beneft analysis and consolidate strategies, to relationship oversight and payment processing.
  • Imagine a 25% increase in demand for your training programs this year. That's the level of interest our marketing ideas generated for one recent client.

CONTENT DEVELOPMENT IMPACT

  • On average, our clients see a 30-40% cost advantage from our content services.
  • Our rapid e-learning solutions have helped clients reduce costs 80%, while cutting development cycles in half.
  • In 10+ years of learning systems integration, we've created and deployed content targeted at over a dozen different LCMS platforms.
  • Tap into our bench depth. Over 30% of our 75-member content team completed master's-level education in instructional science.
  • Anticipating a client's 2x employee growth, we translated 1500 core processes into highly accessible, cost-efficient e-learning modules.
  • When a corporate university was overwhelmed by disparate content from 150 independent instructors, we dramatically boosted productivity by consolidating and localizing courses.

LEARNING MEASUREMENT IMPACT

  • Over 50% of learning executives say that business performance measures are out of reach. That's where Expertus learning analytics makes all the difference.
  • Learning measurement applications are in our DNA. Since our founding 10+ years ago, we've successfully completed 100% of our learning analytics projects.

LEARNING SOLUTIONS IMPACT

  • Learning soluions are in our DNA. Since our founding 10+ years ago, we've successfully completed 100% of our technology-driven projects.
  • Our applications make a measureable difference. At multiple companies, our Learning 2.0 portal solutions have increased training volume up to 50% - while simultaneously reducing support costs.
  • With Expertus "SmartConnect" as a software hub, one client recently reduced IT labor and time-to-deployment by 40% - while improving responsiveness to fluid business needs.
  • Our background in enterprise financial software lends itself to solutions that complete the training purchase cycle in a reliable, scalable way.


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