EXPERTUS CASE SUMMARY

Managing Applications the Smart Way - Better Service at Lower Cost

CHALLENGE

As business boomed at one of the world's largest technology companies, learning systems were straining to keep pace. Each year 15,000 training courses were being offered to almost 250,000 learners - including employees, customers and business partners. The demand had lead to an LMS applications nightmare.

KEY ISSUES:

• LMS support costs had skyrocketed
• The LMS applications management team had ballooned to 20 developers and analysts, and 100+ training coordinators
• Turnover in the training support ranks was jeopardizing service continuity

TOP PRIORITIES:

• Find skilled resources to manage learning applications reliably
• Avoid disruption arising from LMS staff turnover
• Shift learning systems management costs from fixed to variable
• Reduce overall expenditures

SOLUTION

This situation called for a two-pronged SmartSourcing response from Expertus:

• Comprehensive outsourced LMS management services (including applications maintenance, upgrades, customizations and continuous improvement)
• Scalable resources to drive learning operations (with a team of training administration specialists)

IMPACT

Expertus SmartSourcing services quickly proved their value:

• Almost 75% cost savings annually (Before: $4 million - After: $1 million)
• Faster access to more tightly integrated learning applications
• On-demand access to highly reliable service
• A single point of accountability

> LEARN MORE:  Read about our Application Management Services